Instructions for cancellation & Cancellation form

Consumers are entitled to a right of withdrawal in accordance with the following conditions, whereby consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed activities:

A. Cancellation policy

Right to cancel


You have the right to withdraw from this contract within fourteen days without the need to state any reason.

In the case of contracts for the delivery of goods, the cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

Notwithstanding this, the cancellation period in the case of a contract for the regular delivery of goods over a specified period of time is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods. has.

In the case of contracts for the delivery of data that is not on a physical data carrier that is produced and made available in digital form (digital content), the withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right, you have to (Ubuntu World UG (limited liability), Ringstr. 11, 65451 Kelsterbach, Germany, Tel.: 06107 - 713 9749, e-mail: info@truefabrics.de) by means of a clear statement (e.g. a letter sent by post or e-mail) about your decision to accept this to revoke the contract. You can use the attached sample revocation form for this, but this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment.

For contracts concerning the delivery of goods, we can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract.

Returns/returns can only be sent to the following address:
True Fabrics, Klingewalde 38, 02828 Görlitz, Germany.

The deadline is met if you send the goods before the deadline of fourteen days.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature termination of the right of revocation

The right of withdrawal does not apply to consumers who, at the time of the conclusion of the contract, do not belong to any Member State of the European Union and whose sole domicile and delivery address are outside the European Union at the time of the conclusion of the contract.

The right of cancellation expires prematurely for contracts for the provision of digital content if we have started to fulfill the contract after you have expressly agreed that we will start to fulfill the contract before the cancellation period has expired, you have confirmed to us that you are aware that by your consent lose your right of cancellation when performance of the contract begins, and we have provided you with a confirmation of the contract on a durable medium, in which the content of the contract, including the aforementioned requirements for the premature expiration of the right of cancellation, is reproduced.

General information on returning goods

1) Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and all packaging components back to us. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you want to revoke the contract, please fill out this form and send it back.

Addressed to:

Ubuntu World UG (limited liability)
Ringstr. 11
65451 Kelsterbach
Germany

Email: info@truefabrics.de

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

_______________________________________________________

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer (s)

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Address of the consumer (s)

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Signature of the consumer (s) (only in the case of a communication on paper)

_________________________
Date

(*) Delete as appropriate